Prepare for your first operating review
Bring one recurring exception, the teams involved and a few examples of current reporting. We will map the decision before discussing setup.
How can we help?
Find a practical answer or send our customer operations team a clear description of what you need.
Invite roles and set a useful first view
Start with dispatch, facility leads and operations owners who need the same shared picture. Add broader audiences after ownership is clear.
What source systems can connect?
Common inputs include transportation management, warehouse management, ERP, labor scheduling and carrier event sources. Scope depends on available exports and interfaces.
How often does information refresh?
Refresh timing is agreed by source and decision need. Event feeds can update more frequently; scheduled files use an agreed delivery cadence with visible freshness context.
How should we prioritize an exception queue?
Agree severity using customer impact, time sensitivity, operational exposure and available recovery options. Revisit thresholds after teams use them in real shifts.
Use Yard & Dock for a late arrival
Compare expected arrival, gate event, door plan and receiving status, then assign the next update to the role closest to the issue.
Where do I review unresolved actions?
Command Center groups open actions by priority and owner. Filters help leads see due items, aging exceptions and handoffs requiring attention.
Change a user’s role
An account administrator can request a role adjustment through support. Include the user’s work email, current access and the business reason for change.
Export a report for a review
Use the relevant view’s export option where enabled, and confirm the reporting period, filters and data freshness before sharing.
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Service status
● All systems operational
Updated October 18, 2026 at 9:00 AM ET
Status details and component checks →Support hours
Clear expectations, human help.
Customer support is available Monday–Friday, 8:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays. Urgent priority requests receive an initial response target within two business hours; routine requests are typically answered within one business day. Response targets are not service guarantees.
Support request
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