Good questions deserve useful answers.
What teams ask about operating fit, implementation and day-to-day use.
Start with what matters to your team.
How long does onboarding take?
A focused first deployment commonly takes 8–12 weeks, depending on source readiness, operating scope and decision complexity. We agree a phased plan during discovery.
Which systems can you integrate with?
We work with transportation, warehouse, ERP, labor and carrier event sources using available APIs, secure file exchange or agreed data exports. Integration feasibility is confirmed before scope is set.
How frequently does data refresh?
Refresh frequency depends on the source and the decision it supports. We define an appropriate cadence for each connection and show data freshness so teams can interpret it responsibly.
Can the platform support warehouse workflows?
Yes. Yard & Dock and Warehouse Flow Analytics help teams review receiving, staging, picking, dispatch, dwell and capacity using context from the systems already in use.
What transportation data can we analyze?
Typical inputs include planned and actual milestones, carrier events, route or load details, dwell, service commitments and utilization. The specific measures depend on your source data.
How are user permissions managed?
Access is assigned by role and configured for the customer environment. Administrators manage user access; our implementation team documents the permission model and review process.
How do you approach security?
We use access controls, encrypted transmission, limited data handling and documented operational procedures. Security details are discussed during evaluation; we do not claim certifications not independently established.
What does implementation involve?
Discovery and workflow mapping, data readiness review, shared definitions, configuration, validation, guided pilot and enablement. Teams review outcomes and refine the approach through the rollout.
What training is available?
Role-based sessions, practical scenario walkthroughs, supervisor huddle materials and follow-up coaching are available through Embedded Enablement.
How do I contact support?
Use the Support page request form. Support hours are Monday–Friday, 8:00 AM–6:00 PM Eastern Time, excluding U.S. federal holidays. Urgent requests target an initial response within two business hours.
How are contracts structured?
Commercial scope, subscription term, implementation services and renewal details are set out in an order form and governing agreement before work begins. There is no one-size-fits-all package.
Can reports be tailored to our measures?
Yes. We define measures with operational owners, document calculation rules and configure views to support agreed daily decisions while preserving consistent KPI governance.